Covid-19 Cancellation Policy

Should the cancellation occur due to restrictions imposed by the government that prohibits travelling or the daily trading of self-catering accommodation, a full refund or credit for a future stay will be processed minus an admin fee of R390.

Should the cancellation occur due to a traveler testing positive for Covid-19 and is within the self-isolation window at time of travel, a full refund or credit for a future stay will be processed minus an admin fee of R390. A doctor’s certificate and positive test results will be required.

Any cancellations due to the above reasons that fall within 14 days of the arrival date, will only qualify for a credit for a future stay.