• FAQ

    FAQ

    Can I check in yet?

    We know you’re exhausted from travelling and that’s why we let you check in as soon as the property is ready. Unfortunately we are unable to give you the house or apartment while it is still occupied by the previous guest, but everything is usually ready by 14:00.

    If you would like to guarantee an early arrival, we will book the property off the night before and there will be an early arrival fee of 50% of the daily rate. If you wish not to pay the early arrival fee, you can take a chance to see if the house or apartment is available earlier on the day of your arrival. Please note that during season we often have back-to-back bookings.

    When do I have to leave?

    We wouldn’t dream of forcing you to leave, but if you’ll be traveling on we ask you to check out by 10am to make room for incoming guests.

    If you would like to guarantee a late departure, we will book the property off for the following night and there will be a late departure fee of 50% of the daily rate. If you wish not to pay the late departure fee, you can take a chance to see if the villa or apartment is available on the day of your departure.

    What does the rate include?

    The rate includes taxes but excludes guest laundry, telephone calls, the internet usage over 1 gig and airport transfers. A 5% credit card surcharge is levied on credit card payments at Balfour Place, Bali Place and Dunkeld Village.

    Housekeeping at Dunkeld Village is at an additional charge if required.

    How can I pay?

    – Payment via internet bank transfer
    – A 6% credit card surcharge is levied on credit card payments at Balfour Place, Bali Place and Dunkeld Village.

    Is there Internet access?

    Yes! There is free wireless internet at all our properties. We include 1 gig free at Lion’s View, Ebb Tide and Balfour Place.  The wireless at Bali Place and Dunkeld Village is uncapped and the  line speed is 2 Mb/s.

    What is your smoking policy?

    All our properties are non-smoking establishments. If you need to smoke you can do so outside or on the terrace.

    Can I have a towel?

    Beach and bath towels are provided.

    Can you come pick me up at the airport?

    We can arrange an airport transfer in a mini bus at an additional charge. The transfer company will meet you on arrival with a “Welcome Board”. Send us an email with the following information:

    • Your name
    • Number of passengers
    • Arrival date and time
    • Flight number
    • Mobile phone number

    We will confirm your request with the driver and send you a confirmation e-mail. Airport transfers should be booked 24 hours in advance.

    Can you stock our kitchen before arrival?

    We can arrange a kitchen stocking service at an additional charge.

    Online shopping can be done on http://www.woolworths.co.za

    There is a grocery store in Camps Bay. Except for the bars and restaurants alcohol is not sold in Camps Bay.

    Drinks can be ordered from Mr Delivery  Telephone: +27 (0)21-439 9916.

    The closest liquor store is Harley’s Liquor & Wine Specialist on the corner of Buitengracht & Whale Street near the city. Telephone: +27 (0)21 424 1128

    Best restaurants in Cape Town and surrounds:

    Camps Bay:
    The Roundhouse Restaurant

    The Glen, Camps Bay. GPS: -33.943465, 18.384987 Tel. 021 438 4347

    Cape Town:
    The Test Kitchen
    Shop 105a, The Old Biscuit Mill, 375 Albert Road, Woodstock: 021 447 2337

    Constantia:
    La Colombe – Uitsig, Spaanschemat River Road, Constantia, Cape Town: 021 794 2390

    Stellenbosch:
    ● Delaire Graff Estate Restaurant
    R310, Helshoogte Pass, Stellenbosch. 021-885 8160
    ● Rust en Vrede
    Rust & Vrede Wine Estate, Annandale Road, Stellenbosch: 021 881 3881
    ● Terroir
    Kleine Zalze Wine Estate, Techno Park turn-off, Strand Road (R44), Stellenbosch: 021 880 2721

    Seafood and sushi restaurant in Camps Bay:

    Codfather – 37 The Drive, Camps Bay. Tel. 021 438 0782

    Best restaurant for children in Camps Bay:

    Col’Cacchio Pizzeria – Izak’s Corner – Corner of Camps Bay Drive and The Meadway. Tel. 021 438 2171
    Primi Piatti – 18-21 Brighton Court, Victoria Road, Camps Bay. Tel. 021 438 9149.

    Authentic Italian restaurant in Camps Bay:

    Il Cappero – 4 The Fairway, Camps Bay. Tel. 021 438 7074.

    Best coffee shop in Camps Bay:

    Vida E Cafe – Izak’s Corner – Corner of Camps Bay Drive and The Meadway. Tel. 021 438 4655.

    Best sushi restaurant in Cape Town:

    Willoughby & Co – Shop 6132, Lower Level, V&A Waterfront: 021 418-6115.

    Wakame – Beach Road, Mouille Point, Cape Town: 021 433 2377

    Best steak restaurant in Camps Bay:

    The Hussar Grill – Shop 2, 108a Camps Bay Drive, Camps Bay. Tel. 021 438 0151
    Tip: The Hussar Grill does not charge corkage, you are able to take your own wine to the restaurant.

    Best steak restaurant in Cape Town:

    Carne – 70 Keerom Street: 021 424 3460

    Best place for young people to hang out:

    Caprice, Especially on a Sunday late afternoon – 37 Victoria Road, Victoria Road, Camps Bay. Tel. 021 438 8315.

    Where to buy South African gifts and souvenirs:
    Victoria and Alfred Waterfront:

    Naartjie – childrens clothing
    Out of this World – ethnic gifts
    MadeinSA – Interesting gifts from SA

    Camps Bay:

    Out of this World – ethnic gifts

    Best website for Cape Town weather:

    http://www.windguru.cz/int/